Job Summary
We are seeking a highly skilled and experienced ServiceNow Lead Architect to join our dynamic IT team. As the Lead Architect, you will be responsible for designing, implementing, and maintaining ServiceNow solutions that drive efficiency and innovation across our organization. Your expertise will guide our ServiceNow strategy, ensuring it aligns with our business objectives and technical roadmap.
Core Responsibilities
- Architect and Design: Lead the architectural design and implementation of ServiceNow solutions, ensuring they meet business requirements and adhere to best practices.
- Technical Leadership: Provide technical leadership and guidance to the ServiceNow development team, including code reviews, mentoring, and setting development standards.
- Stakeholder Management: Collaborate with business stakeholders to understand their requirements and translate them into functional and technical solutions within the ServiceNow platform.
- Integration: Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and process automation.
- System Upgrades: Manage and oversee ServiceNow platform upgrades, ensuring minimal disruption to business operations.
- Problem Resolution: Troubleshoot and resolve technical issues and defects within the ServiceNow platform.
- Documentation: Create and maintain detailed technical documentation, including architecture diagrams, design specifications, and user guides.
- Continuous Improvement: Stay current with industry trends and emerging technologies related to ServiceNow and recommend improvements to enhance the platform's capabilities.
Required Qualifications
- Experience: Minimum of 7 years of experience in IT, with at least 5 years of hands-on experience with the ServiceNow platform.
- Certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist certifications are required. Additional certifications such as ServiceNow Certified Application Developer are a plus.
- Technical Skills: Strong knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, FSM, Mobile App and CSM. Proficiency in JavaScript, Web Services, SOAP, REST, and other relevant technologies.
- Architectural Expertise: Proven experience in designing and implementing complex ServiceNow architectures and integrations.
- Problem-Solving Skills: Excellent analytical and problem-solving abilities, with a keen attention to detail.
- Team Player: Ability to work collaboratively in a team environment and lead cross-functional teams to achieve project goals.
- Adaptability: Demonstrated ability to adapt to changing priorities and work effectively under pressure.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.