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Customer Service Representative

a person smiling at a table with a laptop


Job summary

We are seeking a dedicated BPO SPE Data professional with 3 to 7 years of experience to join our team. The ideal candidate will possess strong technical skills in MS Office and excellent proficiency in English. This role is based in the office and operates during the day shift. The candidate will play a crucial role in data management and process optimization contributing to the companys efficiency and success.


Responsibilities

  • Manage and analyze data to ensure accuracy and consistency across all platforms.
  • Collaborate with team members to streamline data processes and improve workflow efficiency.
  • Utilize MS Office tools to create detailed reports and presentations for stakeholders.
  • Provide insights and recommendations based on data analysis to support decision-making.
  • Ensure data integrity and security by adhering to company policies and procedures.
  • Communicate effectively with team members and stakeholders to facilitate smooth operations.
  • Monitor data trends and identify areas for improvement to enhance business performance.
  • Support the implementation of new data management systems and tools.
  • Assist in training team members on data management best practices and tools.
  • Participate in regular meetings to discuss project progress and address any challenges.
  • Contribute to the development of data-driven strategies to achieve business objectives.
  • Maintain up-to-date knowledge of industry trends and best practices in data management.
  • Ensure compliance with all relevant regulations and standards in data handling.

    • Qualifications

  • Demonstrate proficiency in MS Office including Excel Word and PowerPoint.
  • Exhibit strong analytical skills with the ability to interpret complex data sets.
  • Possess excellent communication skills in English both written and spoken.
  • Show attention to detail and a commitment to maintaining data accuracy.
  • Display the ability to work collaboratively in a team-oriented environment.
  • Have a proactive approach to problem-solving and process improvement.
  • Demonstrate the ability to manage multiple tasks and prioritize effectively.

    • Certifications Required

    Microsoft Office Specialist (MOS) Certification

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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