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Customer Service Representative

JD 3


Job summary

Join our dynamic team as a BPO PE Data Specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With 2 to 6 years of experience you will play a crucial role in managing data-driven projects ensuring accuracy and compliance and contributing to the success of our day-to-day operations. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.


Responsibilities

  • Manage and oversee data processing tasks to ensure accuracy and efficiency in daily operations
  • Collaborate with team members to identify and implement process improvements for data management
  • Utilize MS Office tools to create maintain and analyze data reports that support business objectives
  • Ensure compliance with company policies and industry standards in all data-related activities
  • Provide timely and accurate data insights to support decision-making processes
  • Coordinate with cross-functional teams to align data strategies with organizational goals
  • Monitor data quality and implement corrective actions to address discrepancies
  • Develop and maintain documentation for data processes and procedures
  • Assist in training team members on best practices for data handling and MS Office usage
  • Communicate effectively with stakeholders to understand data requirements and deliver solutions
  • Support the integration of new technologies to enhance data processing capabilities
  • Contribute to the development of data-driven strategies that improve business outcomes
  • Participate in regular meetings to discuss progress and address challenges in data management

    • Qualifications

  • Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint
  • Possess strong analytical skills to interpret and present data effectively
  • Exhibit excellent communication skills in English both written and spoken
  • Show ability to work collaboratively in a team-oriented environment
  • Display attention to detail and commitment to maintaining data accuracy
  • Have experience in data management and process improvement initiatives
  • Demonstrate problem-solving skills to address data-related challenges effectively.

    • Certifications Required

    Microsoft Office Specialist Certification

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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