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Customer Service Representative

a person sitting at a table with a laptop


Job summary

The BPO SPE Data role requires a professional with 3 to 7 years of experience in managing and analyzing data within a BPO environment. The candidate will be responsible for utilizing MS Office tools to streamline processes and ensure data accuracy. This position is based in the office and operates during day shifts with no travel required. Proficiency in English for reading writing and speaking is essential.


Responsibilities

  • Manage and analyze large sets of data to ensure accuracy and efficiency in BPO operations.
  • Utilize MS Office tools to create detailed reports and presentations for stakeholders.
  • Collaborate with team members to identify areas for process improvement and implement solutions.
  • Ensure data integrity by regularly reviewing and updating records.
  • Provide insights and recommendations based on data analysis to support decision-making.
  • Coordinate with various departments to gather necessary data for comprehensive analysis.
  • Develop and maintain documentation for data management processes and procedures.
  • Assist in the training of new team members on data management best practices.
  • Monitor data trends and report any anomalies to the management team.
  • Support the implementation of new data management technologies and tools.
  • Communicate effectively with team members and stakeholders to ensure alignment on data-related projects.
  • Contribute to the development of strategies to enhance data quality and accessibility.
  • Participate in regular meetings to discuss data management goals and progress.

    • Qualifications

  • Demonstrate proficiency in MS Office including Excel Word and PowerPoint to manage and present data effectively.
  • Exhibit strong analytical skills to interpret complex data sets and provide actionable insights.
  • Possess excellent communication skills in English both written and spoken to interact with team members and stakeholders.
  • Show attention to detail to ensure data accuracy and integrity.
  • Have experience in a BPO environment understanding the unique challenges and opportunities it presents.
  • Display the ability to work collaboratively in a team-oriented setting.
  • Be adaptable to changing priorities and able to manage multiple tasks simultaneously.

    • Certifications Required

    Microsoft Office Specialist (MOS) Certification

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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