Job Summary
Join our dynamic team as a Systems Engineer where you will play a crucial role in providing exceptional desktop support in an on-site work model. With 1 to 3 years of experience you will ensure seamless operations and contribute to the efficiency of our IT infrastructure.
Responsibilities
- Provide comprehensive desktop support to ensure smooth operation of IT systems in an on-site environment.
- Troubleshoot and resolve technical issues related to hardware and software for end-users.
- Collaborate with IT team members to implement effective solutions and improve system performance.
- Monitor system performance and proactively address potential issues to minimize downtime.
- Assist in the deployment and configuration of new hardware and software as needed.
- Maintain accurate documentation of support activities and resolutions for future reference.
- Ensure compliance with company policies and procedures in all support activities.
- Communicate effectively with end-users to understand their technical needs and provide timely assistance.
- Stay updated with the latest industry trends and technologies to enhance support capabilities.
- Contribute to the development of best practices for desktop support and IT operations.
- Participate in team meetings and provide input on improving support processes and efficiency.
- Support the IT team in maintaining a secure and reliable IT infrastructure.
- Work independently and manage time effectively to handle multiple support requests.
Qualifications:
- Possess a strong understanding of desktop support and troubleshooting techniques.
- Demonstrate proficiency in hardware and software configuration and maintenance.
- Exhibit excellent communication skills to interact with end-users and team members.
- Show ability to work in an on-site model and adapt to changing environments.
- Have experience in documenting technical issues and resolutions accurately.
- Display a proactive approach to identifying and resolving technical challenges.
- Be familiar with industry-standard IT policies and procedures.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.