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GeoSpatial Analyst MAP

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Job summary

The GeoSpatial Analyst MAP role involves utilizing geospatial technologies to support service desk operations in a hybrid work model. The candidate will leverage their expertise in app support to enhance service delivery and ensure efficient resolution of technical issues. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to optimize service desk performance.


Responsibilities

  • Analyze geospatial data to support service desk operations and improve app support efficiency.
  • Collaborate with cross-functional teams to identify and resolve technical issues related to geospatial applications.
  • Develop and implement strategies to optimize service desk workflows in a hybrid work model.
  • Provide technical expertise in geospatial technologies to enhance service delivery and customer satisfaction.
  • Monitor and evaluate service desk performance metrics to identify areas for improvement.
  • Conduct regular assessments of geospatial applications to ensure optimal functionality and user experience.
  • Utilize geospatial data to generate insights and recommendations for service desk enhancements.
  • Support the integration of geospatial technologies into existing service desk processes.
  • Facilitate training sessions for service desk staff on geospatial application usage and best practices.
  • Maintain up-to-date knowledge of industry trends and advancements in geospatial technologies.
  • Collaborate with IT teams to ensure seamless integration of geospatial applications with other systems.
  • Develop documentation and guidelines for geospatial application support and troubleshooting.
  • Ensure compliance with company policies and standards in all geospatial-related activities.

  • Qualifications

  • Possess strong analytical skills to interpret geospatial data effectively.
  • Demonstrate proficiency in service desk app support and hybrid work models.
  • Have experience in monitoring and improving service desk performance metrics.
  • Show ability to collaborate with cross-functional teams for problem-solving.
  • Exhibit knowledge of geospatial technologies and their application in service desk operations.
  • Display excellent communication skills for training and documentation purposes.

  • Certifications Required

    Certified Geographic Information Systems (GIS) Professional

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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