Lead IT Support Analyst (onsite)
Travel required: Yes
Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites.
ROLE PROFILE
Job Description/ Responsibilities
- Leads as the next escalation contact for IT support technicians, directs as the POC/SME, and assists in the training and mentoring of the IT Support staff to provide ongoing, quality technical support according to established company guidelines and standard operating procedures.
- Assists in maintaining IT staff schedules to ensure appropriate coverage.
- Provides informal performance feedback to Field Services leads, manager on an ongoing basis of IT techs.
- Delegation of assignments to the appropriate Field services team members
- Lead continuous improvement in the area of field services
- Responsible for the implementation of IT Support project (New business or IT related initiatives to activities).
- Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.
- Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.
- Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.
- Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
- Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.
- Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
- Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
- Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.
- Participate in IT deployments, relocations, and infrastructure upgrades.
- Provide off-hours or weekend support as needed for critical site visits or go-lives.
- Build relationships and trust with customers and clients
- Adhere to company’s given rules and regulations
- Team up with colleagues and other team members
- Great communication skills to work with customers
- Amazing problem-solving skills
- A technical degree is preferable
- Ability to diagnose problems with equipment
- Great mechanical aptitude
Additional Notes:
Ability to communicate in English
Education: Bachelor’s degree or equivalent advanced degree
Experience and required skills required for this role:
8-10 years related experience in
1. Windows Operating Systems (Windows 10, Windows 11), MAC OS
2. Office 365, and Microsoft Software (SharePoint, Teams).
3. PC Hardware troubleshooting and PLC’s, scanners, printers
Salary and Other Compensation:
The annual salary for this position [$37,800 to $59,500] depends on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Cognizant?
· Collaborate with a community of experts to enhance and expand your skills.
· Join a team where global culture adopts diversity of thought and background.
· Find balance with our hybrid model that prioritizes your health, safety and well-being.
· Opportunity to work for leading global companies while advancing your career.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.