Skip to main content

PE-CX-Multi Channel Helpdesk

a group of women sitting in a row


Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will play a crucial role in providing exceptional customer support across various channels. With a focus on utilizing your MS Excel skills you will assist in managing search campaigns and email marketing initiatives. This role offers a rotational shift schedule and requires working from our office ensuring a collaborative environment.


Responsibilities

  • Provide outstanding customer support through multiple communication channels ensuring timely and effective resolution of inquiries and issues.
  • Utilize MS Excel to analyze and report on customer interactions identifying trends and areas for improvement.
  • Assist in the management of search campaigns leveraging your knowledge of SEO and SEM to optimize performance.
  • Support email marketing efforts by coordinating with the marketing team to execute campaigns and track results.
  • Collaborate with cross-functional teams to enhance the customer experience and streamline support processes.
  • Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
  • Participate in training sessions and workshops to stay updated on industry trends and best practices.
  • Contribute to the development of helpdesk policies and procedures to improve service delivery.
  • Monitor and evaluate customer feedback to identify opportunities for service enhancement.
  • Work closely with team members to share insights and strategies for improving customer satisfaction.
  • Ensure compliance with company policies and regulatory requirements in all customer interactions.
  • Provide input on system improvements and enhancements to better serve our customers.
  • Engage in continuous learning to expand your knowledge of our products and services. Qualifications
  • Possess strong proficiency in MS Excel for data analysis and reporting.
  • Have a basic understanding of search campaign management including SEO and SEM principles.
  • Demonstrate familiarity with email marketing techniques and tools.
  • Exhibit excellent communication and interpersonal skills.
  • Show a willingness to work in a rotational shift schedule.
  • Display a proactive approach to problem-solving and customer service.
  • Be adaptable to a fast-paced and dynamic work environment.

    • Certifications Required

  • Microsoft Office Specialist: Excel Google Ads Certification

    •  

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

    Join our talent community

    Haven’t found the right opportunity yet? Receive the latest updates on job opportunities, recruitment events and company news tailored just for you.

    Sign up