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PA- Systems Engineer

JD 7


Job Summary

This is for CWR conversion.

Join our dynamic team as a Systems Engineer where you will play a crucial role in maintaining and optimizing our IT infrastructure. With a focus on networking incident management and service desk operations you will ensure seamless service delivery. This hybrid role offers rotational shifts providing flexibility while supporting our global operations.


Responsibilities

  • Manage and maintain networking systems to ensure optimal performance and connectivity across the organization.
  • Oversee incident management processes swiftly addressing and resolving technical issues to minimize downtime.
  • Provide exceptional service desk support assisting users with technical queries and troubleshooting hardware and software problems.
  • Utilize Service Now to track and manage incidents ensuring timely resolution and accurate documentation.
  • Collaborate with cross-functional teams to implement and support Windows-based systems and applications.
  • Monitor system performance and security proactively identifying and mitigating potential risks.
  • Develop and maintain technical documentation ensuring all processes and procedures are clearly outlined.
  • Assist in the deployment and configuration of new systems and software ensuring seamless integration with existing infrastructure.
  • Conduct regular system audits and assessments to ensure compliance with organizational standards and policies.
  • Participate in continuous improvement initiatives identifying opportunities to enhance service delivery and operational efficiency.
  • Provide training and support to end-users empowering them to effectively utilize IT resources.
  • Contribute to the development and implementation of IT policies and procedures aligning with industry best practices.
  • Support the hybrid work model by ensuring remote access solutions are reliable and secure.

    • Qualifications

  • Demonstrate proficiency in networking with the ability to manage and troubleshoot complex network environments.
  • Exhibit strong incident management skills with a proven track record of resolving technical issues efficiently.
  • Possess experience in service desk operations with a focus on delivering exceptional customer service.
  • Show expertise in using Service Now for incident tracking and management.
  • Have a solid understanding of Windows operating systems and related technologies.
  • Display excellent communication and interpersonal skills with the ability to work effectively in a team environment.

    • Certifications Required

    ITIL Foundation is a plus

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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