About the role
As Engagement Manager, you will make an impact by Manager assess client needs, identify requirements, and develop projects to improve business operations. You will be a valued member of the SNBG team and work collaboratively with team leads, sales associates and the client.
In this role, you will:
- Global project management (AMS, EMEA, APAC)
- Ensure effective execution across regions, handling diverse clients, resources, and regulations.
- Building strong customer relationships & leading meetings
- Establish trust and clear communication to align expectations and drive project success.
- Managing scope, schedule, and budget
- Keep projects on track, preventing deviations and ensuring operational efficiency.
- Handling client escalations and risk management
- Proactively identify risks, mitigate issues, and respond swiftly to critical challenges.
- Transforming deliverables into actionable plans
- Convert strategies and outcomes into concrete steps for maximum impact and goal achievement.
Work model: We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
What you need to have to be considered:
· Proven experience in Project Management – Ensures structured execution and delivery.
· Proven experience in Service Management – Critical for maintaining service quality and customer satisfaction.
· Proven experience in General Consulting – Strong ability to advise clients and drive solutions.
· Proven experience in ServiceNow projects – Key for managing implementations within this platform.
These will help you stand out
· Advanced English proficiency – Essential for global collaboration and stakeholder communication.
· ServiceNow Sysadmin Certification (Desired) – Adds credibility in platform management.
· Scrum Master Certification (Desired) – Valuable for agile project oversight.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think
about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Benefits:
· A career in one of the largest and fastest growing IT services providers worldwide.
· Ongoing support and funding with training and development plans.
· Opportunity to work for leading global companies.
· Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
· A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.