Cognizant CIS
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.
Job title: Desktop Support
Job Summary
We are seeking a Technical Lead with 5 to 8 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in Service Desk Windows and Desktop Support - Remote with a strong background in Supply Chain - Consumer Goods. This role involves overseeing technical operations and ensuring seamless support for our consumer goods supply chain. The position requires a proactive individual who can contribute to the companys success and positively impact society.
Responsibilities
Oversee the technical operations of the service desk ensuring efficient and effective support for all users.
Provide expert guidance on Windows and Desktop Support
Remote ensuring all systems are running smoothly.
Collaborate with the supply chain team to understand their technical needs and provide solutions that enhance their operations.
Develop and implement strategies to improve the efficiency of the service desk and desktop support functions.
Monitor system performance and troubleshoot issues to minimize downtime and ensure continuity of service.
Coordinate with other departments to ensure that technical support aligns with overall business objectives.
Lead projects aimed at enhancing the technical infrastructure of the supply chain operations.
Ensure compliance with industry standards and best practices in all technical support activities.
Train and mentor junior staff fostering a culture of continuous learning and improvement.
Analyze data to identify trends and areas for improvement in technical support services.
Communicate effectively with stakeholders to ensure their technical needs are met and expectations are managed.
Maintain up-to-date knowledge of industry trends and emerging technologies to keep the company at the forefront of innovation.
Drive initiatives that enhance the companys ability to deliver high-quality consumer goods efficiently.
Qualifications:
Possess strong expertise in Service Desk Windows and Desktop Support
Remote with a proven track record of success.
Demonstrate a deep understanding of the supply chain in the consumer goods sector.
Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Show proficiency in developing and implementing technical strategies that align with business goals.
Have experience in mentoring and training junior staff to build a strong technical team.
Display strong communication skills to effectively interact with stakeholders and team members.
Stay updated with the latest industry trends and technologies to drive innovation within the company.
Salary and Other Compensation:
Applications will be accepted until June 17th, 2025.
The base annual salary for this position is between $37,804 to $59,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.