Job Summary
Network Engineer
Responsibilities
Shifts are morning IST & afternoon IST (5 AM to 10 PM) with on-call roster.
Work is required from Walmart office in Marathahalli Bangalore. Other locations are not allowed.
3-6 years of overall experience is required in Network area
Handle day-to-day operations and respond to network-related tickets promptly and effectively
Ensure stable and reliable network services
DNS experience
Day-to-day network performance monitoring
Network troubleshooting and fault analysis hardware troubleshooting and repair
Trouble ticket generation and response carrier interface and escalations (Internal and External)
Installation of network hardware and software
Participate in a 24x7 call-out ROTA
Completion of ServiceNow tickets within the SLA. Perform network configuration changes in accordance with change management process
Perform root cause analysis for service interruption recovery creating preventative measures to deploy in the enterprise
Respond to alerts by following documented procedures for verifying determining the case and resolving or escalating as necessary
Create and maintain network documentation as it relates to network configuration network diagrams and processes
Review incident reports provided by vendors as well as draft internal incident summary reports to senior management when called for
Work closely with Engineering team for implementation of solutions
Work closely with regional and global teams to provide ongoing support for the global network infrastructure
Ensure adherence to SOPs for day-to-day operations set by the Network Architect/Engineering team
Strong understanding of the following technologies - IP Protocols (ICMP UDP TCP) IP filtering and firewalling Routing Protocols (BGP OSPF ISIS) Quality of Service MPLS STP RSTP .1q VLANs VPC HSRP VRRP STP VLAN etc) Wireless (Cisco and Juniper) and DDI (DNS DHCP and IPAM)
Experience of working on network equipment in large NOC/L2 team or large scale global environment with 24X7 global support model
Certifications Required
Cisco & Juniper certifications are plus
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.