Job Summary
Join our dynamic team as a Social Media Monitoring Specialist where you will leverage your skills in MS Excel and Insights Reporting to analyze and interpret social media data. This work-from-home position offers rotational shifts and requires proficiency in English and Mandarin. Your contributions will help shape our social media strategies and enhance our brands presence.
Responsibilities
- Monitor social media platforms to gather data and insights that align with the companys objectives.
- Analyze social media trends and patterns to provide actionable insights for strategic decision-making.
- Utilize MS Excel to organize analyze and present social media data effectively.
- Collaborate with cross-functional teams to ensure alignment of social media strategies with business goals.
- Develop comprehensive reports that highlight key social media metrics and performance indicators.
- Provide insights and recommendations to enhance social media engagement and reach.
- Track and report on the effectiveness of social media campaigns and initiatives.
- Stay updated with the latest social media trends and tools to optimize monitoring processes.
- Communicate findings and insights clearly to stakeholders in both English and Mandarin.
- Support the development of social media strategies that drive brand awareness and customer engagement.
- Ensure data accuracy and integrity in all social media monitoring activities.
- Assist in the creation of dashboards and visualizations to present social media insights.
- Contribute to the continuous improvement of social media monitoring methodologies.
Qualifications
- Demonstrate proficiency in MS Excel for data analysis and reporting.
- Possess strong analytical skills with experience in insights reporting.
- Exhibit excellent communication skills in English and Mandarin.
- Show ability to work independently in a remote work environment.
- Display strong attention to detail and accuracy in data handling.
- Have a keen interest in social media trends and analytics.
- Be adaptable to rotational shifts and flexible work schedules.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.