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Infra Dev Specialist

JD 7


Job Summary

We are seeking an experienced Infra Dev Specialist with 5 to 8 years of experience in ServiceNow ITSM ITAM and ITOM. The ideal candidate will work in a hybrid model focusing on optimizing IT service management and asset management processes. This role requires a proactive approach to enhance operational efficiency and ensure seamless IT operations.


Responsibilities

  • Develop and implement ServiceNow ITSM solutions to streamline IT service management processes and improve efficiency.
  • Oversee the integration of ServiceNow ITAM to manage and optimize IT assets throughout their lifecycle.
  • Collaborate with cross-functional teams to ensure ServiceNow ITOM solutions align with business objectives and enhance operational performance.
  • Provide technical expertise in configuring and customizing ServiceNow modules to meet specific business needs.
  • Monitor and analyze system performance to identify areas for improvement and implement necessary changes.
  • Ensure compliance with industry standards and best practices in IT service management and asset management.
  • Troubleshoot and resolve technical issues related to ServiceNow applications to maintain system reliability.
  • Document and maintain detailed records of system configurations and changes for future reference.
  • Train and support end-users to maximize the effective use of ServiceNow solutions.
  • Participate in regular reviews and audits to ensure the integrity and security of IT systems.
  • Collaborate with stakeholders to gather requirements and translate them into technical specifications.
  • Stay updated with the latest ServiceNow features and enhancements to leverage new capabilities.
  • Contribute to the continuous improvement of IT processes and workflows to support organizational goals.

    • Qualifications

  • Possess a strong understanding of ServiceNow ITSM ITAM and ITOM with proven experience in implementation and support.
  • Demonstrate excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Exhibit strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
  • Show proficiency in configuring and customizing ServiceNow modules to meet business requirements.
  • Have a keen eye for detail and the ability to document system configurations accurately.
  • Display a proactive approach to learning and staying updated with the latest industry trends.
  • Experience in a hybrid work model ensuring flexibility and adaptability in various work environments.

    • Certifications Required

    Certified ServiceNow System Administrator ITIL Foundation Certification

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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