Job Responsibilities:
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Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
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Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
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Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
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Follow all standard operating procedures (SOP) through the effective use of knowledge management.
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Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
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Assist with activities to triage and escalate any system or network outage to reduce downtime.
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Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
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Adherence to shift schedules and timeliness are key requirements
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Willingness to work flexible shifts and scheduling, weekends, and holidays
Job Qualifications:
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Associate in Computer Science or related field or experience equivalent.
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2-3 years of experience in Desktop support with hands on End users support
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Experience in Windows 10 environment, Office 365 Products, Mac OS environments and other Business applications.
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Remote Desktop support, Active Directory
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Knowledge in Network trouble shooting.
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Strong verbal skills proven ability to communicate with technical and non-technical staff
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Ability to work both independently and within a team environment.
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Display a commitment to quality and strong multi-tasking skills.
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AS400 working knowledge is an advantage.
#LI-AL1
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.