About the Role
We are seeking an Experience Partner to join our team supporting Verizon, a key client, for our digital experience practice area, Cognizant Moment.
As an Experience Partner, you serve at the core of demand generation for Cognizant Moment services - balancing sales, solutioning, storytelling, and account management. You will work directly with the market/industry account management team as well as adjacent service lines to build solutions and support needs.
Cognizant Moment reinvents experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem - one that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Focus areas include: Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Desired locations are CT, NJ, NY or PA. This role does require approximately up to 30% travel. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
In this role, you will:
- Deliver with excellence by leading program delivery and sustaining a billable utilization of 30% in a leadership capacity with Verizon and to achieve revenue and profitability goals set
- Generate demand for Cognizant Moment offers – you’ll work to understand trends and align capabilities to take advantage of these trends for Verizon. Your work will include crafting a sales plan, leading a pipeline of opportunities, and working with the client to build a problem statement that serves as a guidepost for solutioning to achieve sales goals set.
- Build compelling solutions – you will assemble and lead pursuit teams with appropriate skills to help your client solve for their problem statement. You’ll be accountable for the story, the structure of the deal, and pricing.
- Be a trusted advisor to your client – you’ll actively seek to establish relationships with key client stakeholders who focus on growth within Verizon (typically sales, marketing, product, and business division leaders). You will be accountable for client satisfaction, and you will proactively generate thought leadership that supports your clients’ desire to look ahead and anticipate the market.
- Collaborate Across Cognizant – you’ll be the point person to assemble skills – within Cognizant Moment and across the organization – to respond to client needs. You’ll work closely with internal account teams to plan and run existing clients. You’ll work with Consulting and other Service Lines to ensure the best people are working toward an ideal solution.
Success will be measured on total contract value (TCV), revenue and profitability targets, and client satisfaction, with a particular goal to grow existing Cognizant clients in new buying centers while delivering with excellence through quantifiable value for those clients.
What you need to have to be considered
- Proven Leadership Experience: At least 5-10 years of success in an Engagement Leader or Client Partner role, consistently driving client satisfaction, strategic growth, and business impact.
- Strategic problem-solving: The ability to understand business challenges and requirements from the customer’s perspective, as well as industry trends, and translating them into experience solutions that generate growth.
- Market/Industry prowess: Deep understanding of how the Telecommunications and Media industry’s function. Passing knowledge of related industries.
- Sales experience: Proven experience in sales with a strong track record of driving revenue growth in digital experience or AI spaces.
- Experience Expertise: Design, Marketing, Content, Commerce, Learning, Strategy, Employee Experience, Platforms
- Executive Presence: Effective executive communication skills to clearly articulate solution vision and demonstrate solutions in a simple but compelling way. You’ll also need to be able to create your own compelling presentations.
- Relationship management: Outstanding interpersonal abilities; skilled in handling relationships with customers, market teams, and other practice experts.
- Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities. Need expertise in crafting pitches/proposals, GTM, and sales plans.
What’s in it for you
You’ll get the chance to build industry leading digital experience solutions that shape millions of people’s lives around the globe. You will partner with specialists in Adobe, Salesforce, Contact Center, Gen AI, Commerce, Digital Products, Marketing and Content, and Personalization among others.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.