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Team Lead – BPO Operations

a person sitting at a table with a laptop

Title: Team Lead – POI Editing

Location: Kuala Lumpur, Malaysia

Experience: 3-6 Years

Job Expectations:

  • Technical know-how - Ability to quickly understand technical and conceptual nuances of Online Maps and tools
  • Managing and overseeing the activity of the team of 15 - 20 Maps editing Specialists.
  • TL will be leading multiple short to long term pilot projects within online maps space
  • Strong problem-solving skills & attention to details a must
  • Comfortable dealing with rapidly-evolving work environment and Strict adherence to deadlines
  • Work and Train the new hires within defined timelines
  • Maintain day to day operation task
  • Willing to work in a shift based work schedule if needed

Skills Required:

  • Graduate/Post Graduate in any discipline
  • Min 3-6+ yrs. of work experience working experience as a team lead
  • Ability to maintain and analyze large data sets efficiently
  • Good written and verbal communication skills
  • Excellent analytical and logical reasoning abilities
  • Experience in performance management KPI management
  • Operation skills in queue management/capacity planning
  • Knowledge of working on MS Excel / Spreadsheets in areas like vlookup, pivot table, charts etc
  • Stakeholder management

Huge plus

  • Background in analytical data management
  • Research and data analyzing ability
  • Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities.
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.
  • Quick learner and adaptable to learn new processes, concepts, and skills.
  • Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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