Industry Experience Partner – Financial Services and Fintech

Industry Experience Partner – Financial Services and Fintech

Who we are:

Introducing Cognizant Moment: https://www.cognizant.com/moment

Cognizant Moment reinvents experience in an AI-enabled world. As a member of creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation.

Cognizant Moment connects experiences, enables clients, and informs & automates processes using Intelligent Experience Orchestration. We help our clients in their Business Transformation, Marketing and Content, Commerce, Digital Product Design, and Learning & Employee Experience.

Who you are:

You are an expert and passionate individual who will work with growth-focused clients to drive demand generation for Moment. Your role will involve identifying, designing, and launching digital experiences that build user satisfaction and drive value. You have a history of selling, solutioning, storytelling, and client service – comfortable leading a team of client service executives, handling a specific book of business, and serving as a strategic advisor for the long haul.

You may have come from a large agency or digital consultancy, where you were a client partner for one or more large accounts or served in some type of sales or solutioning role. Your previous experiences demonstrate your quantified successes in driving revenue from early presales to conversion and loyalty.

Experience with financial services in the areas of lending, payments, cards, fintech, tech for professional services firms and/or Canadian banks for the Financial Services and Fintech (FSFT) vertical.

What the work is:

The Experience Partner has four areas of responsibility:

1. Generate demand for Cognizant Moment offers – you’ll work with existing account teams in your industry area of focus to understand trends and align capabilities to take advantage of these trends for clients. Your work will include crafting a sales plan, leading a pipeline of opportunities, and working with the client to build a problem statement that serves as a guidepost for solutioning. You’ll supervise a team that is responsible for specific clients or groups of clients.

1. Build compelling solutions – you will assemble and lead pursuit teams with appropriate skills to help clients solve for their problem statement. You’ll be accountable for the story, the structure of the deal, and pricing.

1. Be a trusted advisor to clients – you’ll actively seek and help your team to establish relationships with clients who focus on growth within an organization (typically sales, marketing, product, and business division leaders). You will be accountable for client satisfaction, and you will proactively generate thought leadership that supports your clients’ desire to look ahead and anticipate the market.

1. Collaborate Across Cognizant – you’ll be the point person to assemble skills – within Cognizant Moment and across the organization – to respond to client needs. You’ll work closely with internal account teams to plan and run existing clients. You’ll work with Consulting and other Service Lines to ensure the best people are working toward an ideal solution.

We’re ideally seeking someone who can lead a large and diverse portfolio of clients – within FSFT. To cover the full breadth, you’ll no doubt have one or more direct reports that are specialists in a particular industry.

What you bring:

Key capabilities you’ll need for the role include:

• Strategic problem solving: ability to understand business challenges and requirements from the customer’s perspective, as well as industry trends, and translating them into experience solutions that generate growth

• Market/Industry prowess: Deep understanding of how the Financial Services and Fintech industries function. Passing knowledge of related industries. Will have worked with companies like Discover, Capital One, Corelogic, TD Bank, PWC, and/or Manulife.

• Experience Expertise: Design, Marketing, Content, Commerce, Learning, Strategy, Digital Experience Platforms, or Adobe

• Travel: as required to be onsite with client on a regular basis. Ideally, you’re located near one of our larger clients primarily on the East Coast.

• Executive Presence: Effective executive communication skills to clearly articulate solution vision and demonstrate solutions in a simple but compelling way. You’ll also need to be able to create your own compelling presentations from time to time.

• Relationship management: Outstanding interpersonal abilities; skilled in handling relationships with customers, as well as internal sales teams, market teams, and other practice experts

• Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities. Need expertise in crafting a sales plan.

• People management: Demonstrate ability to lead fellow experience partners, a team of about 4-5 direct and indirect reports.

What’s in it for you:

You’ll get the chance to build digital experiences for some of the largest clients. You’ll get to lead a team of highly motivated individuals in supporting their clients. You will partner with specialists in Adobe, Salesforce, Contact Center, Gen AI, Commerce, Digital Products, Marketing and Content, and Personalization among others.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Travel : 25-50%

Location : NJ/ Dallas, TX

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.

• We don’t just dream of a better way – we make it happen.

• We take care of our people, clients, company, communities and climate by doing what’s right.

• We foster an innovative environment where you can build the career path that’s right for you.