What makes Cognizant unique?
Our strength is our people, and our ability to work together. We pride ourselves on the talent we are able to attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with best-in-class clients across the globe. Our diverse group of backgrounds offer different perspectives and new ways of thinking! At Cognizant, we believe those who challenge the way they work today will be responsible for the way tomorrow!
Role: Salesforce Technical Architect/Lead
Location: Remote
Job Summary:
The Business Analyst (BA) is primarily responsible for researching, analyzing, defining, designing, configuring, documenting, and testing detailed business requirements within Quote to Cash (Q2C) based implementations. This role provides implementation support for key business application goals.
Roles and responsibilities:
• Identifying and driving end-user requirements
• Facilitating communication within internal teams
• Working closely with clients to define application metrics, reports, dashboards, data mapping, and other integration requirements
• Research and Analysis: Conducts research and data collection to understand clients or potential clients. Interviews employees, management teams, and other stakeholders to assess issues.
• Communication: Creates clear, concise, and complete functional specifications and required documents detailing system requirements.
• Documentation: Gathers, creates, and documents current and future business process flows for all assigned client projects.
Key Experience
Demonstrates success and experience in the following areas:
• Mid-Level BA: Proven experience within IT delivery projects and/or cloud-based implementations in a BA role.
• Senior-Level BA: Strong proven experience with IT delivery projects, significant experience with solution implementation/integration projects, Quote to Cash (Q2C) experience, and expertise in reviewing assigned business processes from.
Additional Qualifications:
- Proven abilities in client-facing roles developing Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
- Excellent verbal and written communication skills with strong requirements-gathering abilities.
- Customer-centric attitude—committed to the client and able to consult and negotiate when necessary.
Preferred Knowledge and Skills
- Client Relationship Management: Builds and maintains key customer relationships; energized by delivering projects and value to clients.
- Project Management: Establishes systematic courses of action for self or others to ensure successful project completion.
- Time Management: Sets priorities, goals, and timetables to manage time efficiently and maximize productivity.
- Decision-Making: Firm and decisive—willing to make difficult or unpopular decisions when necessary.
- Cloud-Based Implementation Experience:
- Experience working with multiple cloud software solutions
- SaaS software
- Q2C platforms including CPQ, CLM, CRM, Billing, or ERP enterprise implementations
- e-Business, SaaS applications, or cloud-based transformations/integrations
Relevant Technologies
Experience with the following technologies is preferred (but not required):
- CPQ & CLM Solutions: Salesforce CPQ, Salesforce Billing, Apttus CPQ, Apttus CLM, Gotransverse TRACT, Spring CM CLM, Conga CLM
- Billing & CRM Platforms: Xactly SPM solutions, Aria billing platform, Salesforce Communities, CloudCraze Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Zuora
- ERP & SaaS Solutions: Oracle Big Machines, Calidus Cloud Solutions, Netsuite, Mulesoft, and other SaaS/Cloud Q2C-related solutions
Education
- 4-year degree in a technical or business-related field preferred.
- Understanding of the Quote to Cash (Q2C) process (CPQ, Order Management, Billing, and CRM) is a plus.
Applications will be accepted until June 2, 2025.
The annual salary for this position is between $112,500 – $132,000 depending on experience and other qualifications of the successful candidate.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Ce que nous offrons
- La possibilité d’avoir une carrière avec un impact. Ici, vous avez la possibilité de partager vos idées transformatrices pour aider notre entreprise et nos clients à améliorer le quotidien de tous.
- Prenez votre carrière en main grâce à notre écosystème d'apprentissage et de développement. Et lorsque vos ambitions changent ou que nous vous offrons de nouvelles occasions, nous vous aidons à pivoter en vous proposant des formations et des conseils pour trouver des postes qui pourraient mieux vous convenir.
- L’occasion de s'épanouir au sein d’une communauté diversifiée. Nous célébrons les expériences et perspectives d’autrui et encourageons un sentiment d'appartenance à travers nos groupes d'affinité et nos initiatives en matière de diversité et d'inclusion.
- Rémunération compétitive qui comprend un salaire concurrentiel et une pension avec des contributions équivalentes.
- Des prestations de soins de santé et financières flexibles pour vous soutenir, ainsi que vos personnes à charge admissibles, dès le premier jour au travail.
- Une vraie conciliation travail-vie personnelle. Nous offrons des vacances, des modalités de travail flexibles, des occasions de bénévolat, des événements sociaux et bien d’autres afin que vous puissiez être au mieux.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
Bien que notre système vous permette de postuler dans n'importe quelle langue, les langues requises pour ce poste et le niveau de compétence varient. Une connaissance de base de l'anglais est nécessaire pour les communications internes à l'échelle de l'entreprise.
À propos de nous
Cognizant est l’un des leaders mondiaux des services professionnels. Nous transformons les modèles commerciaux, opérationnels et technologiques de nos clients pour les adapter à l’ère numérique. Notre approche consultative, basée sur une connaissance sectorielle, aide nos clients à concevoir, développer et gérer des entreprises plus innovantes et plus efficaces. Basée aux États-Unis, Cognizant (membre du NASDAQ-100 et l’un des meilleurs employeurs du monde en 2024 selon Forbes) figure régulièrement parmi les entreprises les plus admirées au monde. Découvrez comment Cognizant aide ses clients à garder une longueur d’avance grâce au numérique sur le site www.cognizant.com.