Cognizant is looking for a senior sales & account management individual as our Client Relationship Manager (CRM) to manage, retain and develop the accounts / portfolio in Hong Kong market while continuing to focus on growth.
Summary of Role
As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant IT and Consulting Business. You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. You will proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. You will works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You will work towards establishing a positive client experience through delivery excellence. This role is a highly visible role, providing challenging opportunity and will require high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Role Responsibilities
- Serve as the primary management contact and client liaison and develop ‘Trusted Advisor’ relationships with CxOs and other key stakeholders
- Responsible for managing the P&L of portfolio, business planning / budgeting
- Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio
- Negotiate commercial terms of engagement
- Manage client expectations, provide updates to the senior management, and participate in steering review meetings
- Identify strategic initiatives that help clients’ business achieve their goals and drive transformational programs
- Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met
- Provide thought leadership and innovation in managing strategic customers.
Experience & Skills
- 10+ years of experience in account management, domain consulting, business development activities in IT service industry with proven track record in managing global and local clients
- Seasoned business development professional with excellent track record in managing, retaining and developing business
- Strong knowledge of Hong Kong market across technology and business segments and industries
- Experience and knowledge in latest digital innovations and experience in selling transformation solutions
- Experience in an onsite / offshore model
- Strategic thinking, confident and the ability to plan ahead and stay the course
- Proven track record of improving business performance and winning deals
- Experience navigating in a large organization and working in a multi-dimensional matrix
- Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal
- Strong negotiation, communication and facilitation skills
- Ability to communicate in local languages will be an added advantage
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.