Job Summary
We are seeking an Online Specialist with 2 to 3 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and a good understanding of content strategy and new product development in the tech domain. This role requires working from the office with rotational shifts. The candidate will play a crucial role in enhancing our online presence and driving our digital strategy forward.
Responsibilities
Manage and lead a team of 15 to 25 agents
Excellent verbal and written communication skills
Solid computing skills and well versed with Excel and PowerPoint
Multi tasking ability and attention to details
Team management experience with proven track record of upskilling of agents
Well versed with deepdive and RCA techniques
Proven expertise in KPI and SLA management for dynamic delivery setup
Effective performance planning for self and team time management and self organization
Provide Coaching and Feedback for Performance Improvement
Ability to achieve stretch targets and able to take decisions and manage complex difficult employee s situation
Primary POC for all escalations team and client
Understand Metrics Create Root Cause Analysis and Drive Improvement for the same
Willing to work in rotational shifts
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.