We are hiring Salesforce Business Analysts/Functional Consultants with Salesforce experience in Banking/Life Sciences/Manufacturing domains,
Exp: 5 to 18 yrs ,
Location : Pan India
JOB DESCRIPTION: A Senior CX/CRM Consultant will perform as an individual contributor/ lead a team on client engagements to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting / CRM implementation projects. The candidate is expected to bring a mix of strong Industry knowledge and CRM domain orientation in Client engagements that will include framing issues, problem-structuring, demonstrating Thought Leadership, optimizing client processes, developing solutions and driving change management. The candidate will also be expected to help drive the CRM Consulting & Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling. Desired Skills:MBA from a renowned institute preferred with Proven quantitative, analytical, problem-solving, and conceptual thinking skills5+ years of experience in CRM Consulting working in an Industry as CRM user or in front-office processes or in a CRM Functional areaExcellent client interaction/ communication skills, collaborative work style, and strong interpersonal and team skills.CRM Domain knowledge with experience in either of the following industries Financial Services, Manufacturing, Utilities, Logistics, Telecom, Media, Retail and Consumer goods,. Strong Industry experts with knowledge of CRM – User of CRM or participated in CRM implementation can also applyAbility to drive consultative selling and engagements with clientsStrong Requirements elicitation skills – eg. Design ThinkingAwareness of Agile methodologies
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.