What we do
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Kraków, Gdańsk, and Wrocław. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and various benefits. Be Cognizant!
About the role
Resolving issues reported by Map app end-users/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.
Your daily tasks:
- Working on 70-90 tickets each day and handling issues related to data and information of maps application,
- Reminding end-users of the issues and following up on queries the team might have to resolve,
- Emailing the end-users if they are non-responsive,
- Calling and following up on the open issues,
- Ensuring a high standard of quality on emails sent to end-users.
Your profile:
- Excellent written and spoken communication skills – English & Polish (min. B2),
- A Bachelor of Arts (BA) degree,
- 2-year experience in Customer Service/Technical Support or other problem-solving experience,
- A skilled researcher and comfortable using a variety of online sources in various languages including map applications,
- Able to validate the information by calling the end-users as & when needed,
- Be a Brand Ambassador through exceptionally high-quality work,
- MAC OS X experience preferred,
- Adaptable and able to learn new projects and processes.
We offer:
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and a clear career path,
- Training & development opportunities including language courses.
For more information about us, visit Cognizant Poland.
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
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We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.