Excellent opportunity for End User Services Lead to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities :
- Technical Lead for End user support service management and leading a team.
- Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
- Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
- Overall understanding of desktop services and the supporting infrastructure
- Imaging and OSD. Knowledge of Software Installation / Upgrade / Rollouts
- Troubleshooting the Hardware and Software problems
- Troubleshooting experience needed along with knowledge on Desktop Operating Systems
- Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
Key Skills and Experience :
- Technical Lead of experience in End user support service management and leading a team.
- Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
- Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
- Overall understanding of desktop services and the supporting infrastructure
- Must have knowledge in Imaging and OSD. Knowledge of Software Installation / Upgrade / Rollouts
- Troubleshooting the Hardware and Software problems
- Should have knowledge on Remote Tools
- Troubleshooting experience needed along with knowledge on Desktop Operating Systems
- Candidates should have hands on experience or knowledge on Ticketing tools.
- Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
- Should have experience in team collaboration and guide team.
- Candidate must experience in leading the team (3-4 team members)
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.