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Process Executive-Ops ID Speaker

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Job Summary

The Process Executive-Ops role is designed for individuals with 0 to 2 years of experience focusing on English communication skills. The position involves supporting Hi-Tech services and customer support operations. The candidate will work from the office during day shifts contributing to efficient service delivery and enhancing customer satisfaction.


Responsibilities

  • Assist in managing customer inquiries and providing timely resolutions to enhance customer satisfaction.
  • Collaborate with team members to ensure seamless operations and service delivery.
  • Utilize English communication skills to effectively interact with customers and stakeholders.
  • Support the Hi-Tech services domain by addressing technical queries and providing solutions.
  • Engage in customer support activities ensuring a positive experience for clients.
  • Maintain accurate records of customer interactions and service requests.
  • Implement process improvements to optimize operational efficiency.
  • Participate in training sessions to stay updated with the latest industry practices.
  • Contribute to team meetings and share insights for process enhancement.
  • Ensure compliance with company policies and procedures in all operations.
  • Provide feedback to management on customer trends and service issues.
  • Assist in developing strategies to improve customer support services.
  • Monitor service quality and suggest improvements for better customer engagement.

  • Qualifications

  • Demonstrate proficiency in English communication both spoken and written.
  • Possess novice-level skills in Bahasa (Indonesian) for reading writing and speaking.
  • Have a basic understanding of Hi-Tech services and customer support operations.
  • Show willingness to learn and adapt to new technologies and processes.
  • Exhibit strong problem-solving skills and attention to detail.
  • Display excellent interpersonal skills for effective teamwork.
  • Be proactive in identifying areas for improvement and implementing solutions.

  • Certifications Required

    Certification in Customer Service Management or equivalent is preferred. Novice-level skills in Bahasa (Indonesian) for reading writing and speaking.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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