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Customer Service Representative

Eine Person, die an einem Tisch mit einem Laptop lächelt


Job summary

Join our dynamic team as a BPO PE Data Analyst where you will leverage your expertise in MS Office to enhance data processing and analysis. With 2 to 6 years of experience you will play a crucial role in optimizing our business operations. This position requires proficiency in English and offers a day shift work model from our office.


Responsibilities

  • Analyze and interpret complex data sets to provide actionable insights that drive business decisions.
  • Collaborate with cross-functional teams to streamline data processes and improve efficiency.
  • Utilize MS Office tools to create comprehensive reports and presentations that effectively communicate findings.
  • Ensure data accuracy and integrity by implementing rigorous quality control measures.
  • Develop and maintain databases to support ongoing data analysis and reporting needs.
  • Monitor industry trends and advancements to keep the team informed and competitive.
  • Provide training and support to team members on data management best practices.
  • Assist in the development of strategic plans by providing data-driven recommendations.
  • Contribute to the continuous improvement of data collection and analysis methodologies.
  • Support the implementation of new technologies and systems to enhance data processing capabilities.
  • Engage with stakeholders to understand their data needs and deliver tailored solutions.
  • Participate in regular meetings to discuss progress and align on project goals.
  • Foster a culture of data-driven decision-making within the organization.

    • Qualifications

  • Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
  • Possess strong analytical skills with the ability to interpret complex data sets.
  • Exhibit excellent communication skills in English both written and spoken.
  • Show experience in data management and quality control processes.
  • Have a keen eye for detail and a commitment to data accuracy.
  • Display the ability to work collaboratively in a team environment.
  • Present a proactive approach to problem-solving and process improvement.

    • Certifications Required

    Microsoft Office Specialist Certification in Excel

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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