What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary
We are seeking a skilled and driven Application Support Analyst to join our aged care/hospital care application support team. The ideal candidate will have strong technical troubleshooting experience across front-end and back-end systems, excellent SQL/database skills, and a keen understanding of healthcare domain applications. You will work closely with development, QA, DevOps, and infrastructure teams while acting as a mentor to L1 and junior support teams. This is a critical role in ensuring business continuity and optimizing application performance.
Mandatory Skills
- Incident & Service Request Management using ITSM/ITIL frameworks
- Experience with Microsoft platforms (Azure, Service Manager, Dynamics 365)
- SQL and Database Querying
- Knowledge of PowerShell scripting and API integrations
- Familiarity with DevOps tools (Octopus Deploy, Jira, Confluence)
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management skills
- Application monitoring and performance diagnostics
Roles And Responsibilities
- Provide L1.5 and L2 application support for aged care and hospital systems
- Analyse and troubleshoot application issues across UI, middleware, and database layers
- Develop and execute SQL scripts, debug code, and implement fixes for production incidents
- Manage incidents, change requests, and service tickets, ensuring adherence to SLAs
- Monitor application health, proactively identifying and addressing performance bottlenecks
- Coordinate with development teams on sprint backlog issues, enhancements, and bug fixes
- Perform testing and validation of configuration changes in staging/test environments
- Support application configuration, patch deployments, and system migrations
- Mentor junior support staff on tools, processes, and knowledge sharing
- Engage in escalation handling and collaborate with leadership for high-impact issues
- Maintain technical documentation and contribute to knowledgebase development
- Actively contribute to process improvement and team collaboration initiatives
Qualifications & Certifications (Optional)
- Bachelor’s degree in Information Technology, Computer Science, or related field
- ITIL Foundation Certification preferred
- Microsoft Certifications (e.g., Azure Fundamentals, Dynamics 365) desirable
Salary Range: >$100,000
Date of Posting: 22-May-25
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.