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Sr.Process Executive-Ops

Eine Person, die vor einem großen Bildschirm steht, mit einer Person, die vor ihr steht


Job Summary

The Sr. Process Executive-Ops will play a crucial role in delivering exceptional customer service within the Workers Compensation domain. With a focus on Care Management Policy Administration and Claims the candidate will ensure seamless operations in a hybrid work model. This role requires rotational shifts and demands a proactive approach to problem-solving and process optimization.


Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues related to Workers Compensation.
  • Oversee the Care Management process to ensure efficient handling of cases and timely delivery of services.
  • Manage Policy Administration tasks ensuring accurate documentation and adherence to company policies.
  • Handle Workers Compensation Claims with precision ensuring compliance with regulations and company standards.
  • Collaborate with team members to identify process improvements and implement best practices.
  • Utilize technical skills to streamline operations and enhance customer satisfaction.
  • Monitor and report on key performance indicators to track progress and identify areas for improvement.
  • Engage with stakeholders to understand their needs and provide tailored solutions.
  • Adapt to rotational shifts ensuring consistent coverage and support for clients.
  • Maintain up-to-date knowledge of industry trends and regulatory changes.
  • Contribute to the development of training materials and resources for team members.
  • Support hybrid work model by effectively managing tasks both remotely and on-site.
  • Foster a positive work environment that encourages collaboration and innovation.

    • Qualifications

  • Possess strong customer service skills with a focus on delivering high-quality support.
  • Demonstrate experience in Workers Comp Care Management Policy Admin and Claims.
  • Exhibit excellent communication and interpersonal skills.
  • Show proficiency in using relevant software and tools for process management.
  • Display the ability to work effectively in a hybrid work model.
  • Adapt to rotational shifts and manage time efficiently.
  • Commit to continuous learning and professional development.

    • Certifications Required

    Certified Workers Compensation Professional (CWCP) or equivalent certification.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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