About the role
As a Sales Operations Lead you will make an impact by leading and inspiring our team ensuring operational excellence and continuous growth in a fast-paced digital advertising environment. You will be a valued member of the IOA team and work collaboratively with team leads, sales associates and the client.
In this role, you will:
- Lead and Develop Sales Teams: Coach and mentor Sales Team Leads and Sellers, identify development opportunities, and manage performance through structured feedback and improvement plans.
- Drive Operational Excellence: Own and track key metrics (Outbound Effort, CSAT, Sales KPIs), execute action plans, and deliver comprehensive reporting (WBR, MBR, QBR) and Root Cause Analyses.
- Manage Talent Lifecycle: Oversee hiring in collaboration with Talent Acquisition, implement reward and disciplinary programs, and handle deboarding processes.
- Consult and Optimize Campaigns: Provide strategic, data-driven advice to SMBs on digital advertising, optimize campaigns, and promote additional Google products to maximize ROI.
- Influence and Collaborate: Act as the main program contact, influence stakeholders, and contribute to sales targets in a fast-paced, goal-oriented environment.
Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in city, state. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
· Very strong organizational skills and extensive experience with customer support teams and metrics.
· Proficient comprehension of Google tools (spreadsheets, docs, slides, etc.).
· C1/C2 Advanced level of English.
· In-depth knowledge of Google Ads (Search, Video, Display, Apps, etc.).
· A true flexible and proactive team player with a positive attitude, experienced in motivating teams and resolving challenges.
These will help you stand out
· 2-5 years of experience in a management sales role.
· Proven experience in advertising sales, media account management, successful client engagement, and consistent business growth.
· Experience working against assigned quotas with a strong desire to exceed sales targets or sales KPIs.
· Experience performing coaching and utilizing registration tools.
· Experience working with CRM systems.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Benefits:
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.