Skip to main content

Sr. Associate - Projects

a person sitting at a table with a laptop


Job Summary

We are seeking an experienced Infra. Technology Specialist with 4 to 8 years of experience to join our team. The ideal candidate will have expertise in ServiceNow ITSM Desktop Management - SCCM Desktop Support - Remote and SCCM administration. This role is hybrid and requires day shift work. No travel is required.


Responsibilities

  • Lead the implementation and administration of ServiceNow ITSM to ensure efficient IT service management.
  • Oversee the configuration and management of SCCM for desktop management and software deployment.
  • Provide remote desktop support to resolve technical issues and ensure smooth operations.
  • Manage SCCM administration tasks including software updates patch management and system maintenance.
  • Collaborate with IT teams to develop and implement desktop management strategies.
  • Ensure compliance with company policies and industry standards in all IT operations.
  • Monitor system performance and troubleshoot issues to maintain optimal functionality.
  • Develop and maintain documentation for IT processes and procedures.
  • Train and support end-users on IT systems and tools.
  • Participate in IT projects and contribute to the development of new solutions.
  • Provide technical expertise and guidance to junior team members.
  • Ensure timely resolution of IT incidents and service requests.
  • Contribute to continuous improvement initiatives to enhance IT service delivery.

    • Qualifications

  • Possess strong technical skills in ServiceNow ITSM demonstrating the ability to manage IT services effectively.
  • Have extensive experience in Desktop Management
  • SCCM showcasing the ability to deploy and manage software efficiently.
  • Demonstrate proficiency in providing remote desktop support ensuring quick resolution of technical issues.
  • Exhibit expertise in SCCM administration including software updates and patch management.
  • Show a solid understanding of IT policies and industry standards ensuring compliance in all operations.
  • Have excellent problem-solving skills enabling effective troubleshooting and system maintenance.
  • Possess strong communication skills facilitating effective collaboration with IT teams and end-users.
  • Demonstrate the ability to develop and maintain comprehensive IT documentation.
  • Show experience in training and supporting end-users on IT systems and tools.
  • Have a track record of contributing to IT projects and developing new solutions.
  • Exhibit the ability to provide technical guidance to junior team members.
  • Demonstrate a commitment to continuous improvement in IT service delivery.
  • Possess a proactive approach to managing IT incidents and service requests.

    • Certifications Required

  • ServiceNow Certified System Administrator Microsoft Certified: Modern Desktop Administrator Associate

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Join our talent community

    Haven’t found the right opportunity yet? Receive the latest updates on job opportunities, recruitment events and company news tailored just for you.

    Sign up