Job Summary
We are looking for a major incident manager who can able to handle SEV1 SEV2 incidents . The role requires 24/7 support.
Responsibilities
Major incident manager
Job Summary - We are looking for a major incident manager who can able to handle sev1 sev2 incidents 24 7 support.
Roles & Responsibilities
Works to ensure all requests are documented and processed.
Provides oversight and guidance in operation and use of ITS Service Management System for tracking and reporting on requests and reported incidents.
should have Major incident management experience.
Handling major incident calls sev1 sev2 Mandatory.
Should have incident management and problem management skills.
Provides coordination and leadership to Support Engineers and Service Analysts.
Day to day tactical operational decision making for support operations.
Coordinates customer escalations and or team support escalations.
Executive support with the support and guidance of the IT Manager Director and CIO.
Team performance metrics management and reporting.
Assistance with IT Major Incident Management outside business hours as needed.
Regularly review support tickets to identify positive and negative trends in support and implement corrective actions if needed
Certifications Required
ITIL
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.