Skip to main content

Senior Systems Engineer

a person pointing at a whiteboard


Job Summary

We are seeking a Senior Systems Engineer with 1 to 4 years of experience to join our team. The ideal candidate will have expertise in ITIL V4 Service Now PL/SQL and Unix. This role involves working in a hybrid model with rotational shifts. The candidate will play a crucial role in maintaining and improving our systems ensuring seamless operations and contributing to the overall success of our projects.


Responsibilities

  • Lead the implementation and maintenance of ITIL V4 processes to ensure efficient service management.
  • Oversee the configuration and customization of Service Now to meet business requirements.
  • Provide support for PL/SQL database management ensuring data integrity and optimal performance.
  • Monitor and manage Unix systems ensuring high availability and reliability.
  • Collaborate with cross-functional teams to identify and resolve system issues promptly.
  • Develop and maintain documentation for system configurations processes and procedures.
  • Conduct regular system audits and implement necessary updates and patches.
  • Assist in the development of automation scripts to streamline system operations.
  • Participate in the design and implementation of new system features and enhancements.
  • Ensure compliance with security policies and best practices in all system operations.
  • Provide technical support and guidance to end-users and other team members.
  • Analyze system performance and recommend improvements to enhance efficiency.
  • Contribute to the continuous improvement of IT service delivery processes.

    • Qualifications

  • Must have experience with ITIL V4 processes and best practices.
  • Must have hands-on experience with Service Now configuration and customization.
  • Must have strong knowledge of PL/SQL for database management.
  • Must have experience with Unix system administration.
  • Nice to have experience in the Transactions domain.
  • Must be able to work in a hybrid model with rotational shifts.
  • Must have excellent problem-solving and analytical skills.
  • Must have strong communication and collaboration skills.
  • Must be detail-oriented and able to manage multiple tasks effectively.
  • Must be proactive in identifying and addressing system issues.
  • Must be committed to continuous learning and professional development.
  • Must have the ability to work independently and as part of a team.
  • Must be adaptable to changing priorities and project requirements.

    • Certifications Required

    ITIL V4 Foundation Certification Service Now Certified System Administrator

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Join our talent community

    Haven’t found the right opportunity yet? Receive the latest updates on job opportunities, recruitment events and company news tailored just for you.

    Sign up