Job Title: Subject Matter Expert for Escrow
Reporting to: Team Leader
Objectives
Associate would be responsible for reviewing information on the mortgage document and entering the information from mortgage document to Client System, Performing due diligence by validating the information on documents, review the conditions and sign off basis the availability of required documents. Flag out any discrepancy issues found on any of the required mortgage documents back to customer.
Key Result Areas (KRAs)
Productivity:
Ø SMEs on production is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training.
Ø The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality:
Ø SMEs are expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
Ø The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback:
Ø SMEs are expected to conduct quality audits on the work items processed in process and deliver feedback to the processing associates. They are also required to maintain quality dashboards, Production MIS & SOPs
Qualification:
Graduate/Diploma (4 year) in any discipline. Bachelor’s degree in accounting or finance or related field would be preferable
Skill Sets
· More than 72 months experience being part of below functions:
· Experience of working in US Mortgage Escrow experience
· Understand escrow lines or products
· Knowledge of core logic, lareta, proctor or assurant activities
· Understood Tax amount reporting, pre-boarding loans, comprehension of HUD and Initial escrow statement
· Experience of working in Escrow set-up, Analysis and Cancellations.
· Knowledge of mobile homes (good to have)
· Mortgage Insurance cancellations
· Hazard Insurance
· Decent oral and written communication skill with mortgage domain experience
· Good analytical and reasoning skills
· Good keyboard skills – Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.
· Ability to work with multiple teams
· Stress tolerance - Ability to work accurately under pressure.
· Good Team Player
· Willingness to work in night shifts(6.30 pm IST to 4:30 am IST)
· Willingness to work from office locations
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.