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SPE-Product info & MDM

JD 9


Job Summary

Join our team as a Specialist in Product Information and Master Data Management where you will leverage your expertise in customer service management and supply chain analytics within the retail sector. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes ensuring seamless customer experiences and contributing to our companys success.


Responsibilities

  • Manage and maintain product information and master data to ensure accuracy and consistency across all platforms.
  • Collaborate with cross-functional teams to streamline order management processes and enhance customer service delivery.
  • Analyze supply chain data to identify trends and opportunities for process improvement in the retail sector.
  • Develop and implement strategies to optimize inventory management and reduce operational costs.
  • Provide support to the customer service team by addressing complex inquiries and resolving issues efficiently.
  • Monitor and report on key performance indicators to drive continuous improvement in service quality.
  • Utilize data analytics tools to generate insights that inform decision-making and strategic planning.
  • Coordinate with stakeholders to ensure alignment on product information and data management initiatives.
  • Conduct regular audits of master data to maintain data integrity and compliance with industry standards.
  • Lead efforts to enhance the customer experience by implementing best practices in service management.
  • Support the implementation of new technologies and systems to improve data management capabilities.
  • Train and mentor team members on data management processes and tools to build organizational capability.
  • Ensure compliance with company policies and regulatory requirements in all data management activities.

    • Qualifications

  • Possess a strong background in customer service management and supply chain analytics within the retail industry.
  • Demonstrate proficiency in order management processes and data analytics tools.
  • Exhibit excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
  • Have a keen attention to detail and a commitment to maintaining data accuracy and integrity.
  • Show adaptability to rotational shifts and a hybrid work model.
  • Display effective communication skills to engage with stakeholders and team members.
  • Hold a degree in a relevant field such as business administration supply chain management or information technology.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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