About the role
As a Genesys Chatbot Developer, you will make an impact by building self-service capabilities into the IVR Bot to provide a seamless self-service experience and minimize the need for live assistance. You will be a valued member of the Customer Experience team and work collaboratively with product managers, technical leads, and other stakeholders and teams.
In this role, you will:
- Design and implement self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Develop and maintain Voice and Non-Voice applications using Genesys Cloud CX Architect Bot Flows.
- Deliver speech-based interfaces and dynamic menus based on customer treatment strategies.
- Integrate Genesys solutions with internal and external systems.
- Collaborate with cross-functional teams to ensure seamless deployment and operation of chatbot solutions.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in city, state. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
What you need to have to be considered
- 3 to 5 years of development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Hands-on experience with Voice and Non-Voice applications using Genesys Cloud CX Architect Bot Flows.
- Proven delivery of Self Service and Analytics solutions with speech-based interfaces and dynamic menus.
- Strong understanding of Genesys Framework and integration with internal and external components.
- Genesys Cloud CX certification in one or more focused solution areas.
These will help you stand out
- Experience with complex IVR Bot projects enabling natural and efficient caller communication.
- Familiarity with API integrations and conversational bot design.
- Background in customer experience optimization and analytics.
- Ability to work in a fast-paced, collaborative environment.
- Strong problem-solving and communication skills.
Applications will be accepted until July 30, 2025.
The annual salary for this position is between $80,000 – $130,000 depending on experience and other qualifications of the successful candidate.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.