About the Role
Resource should have good knowledge as a scrum Master. Additonal Genesys Clound and Genesys On-Premise IVR testing using Cyara Automation Tool IVR manual testing Agent/routing testing Knowledge on WDE helps. Good to have knowledge on GAX Chat Dialer and callback testing and maintain quality of deliverables Ability to work in a high-pressure deadline-driven environment Outstanding leadership skills and ability to delegate responsibilities effectively and Exceptional communication.
In this role, you will:
- Design and implement scalable and efficient architectures using Genesys Cloud technologies to meet business needs.
- Collaborate with cross-functional teams to ensure seamless integration of Genesys Cloud solutions within existing systems.
- Develop and maintain Genesys Cloud Scripts to automate processes and enhance system functionality.
- Utilize Genesys Cloud WFM to optimize workforce management and improve operational efficiency.
- Implement Genesys Cloud Outbound solutions to enhance customer engagement and communication strategies.
- Integrate Genesys Cloud APIs to enable seamless data exchange and improve system interoperability.
- Oversee the deployment and configuration of Genesys Cloud Architect to ensure optimal performance and reliability.
- Provide technical guidance and support to team members and stakeholders to ensure successful project delivery.
- Analyze and resolve complex technical issues related to Genesys Cloud implementations to minimize downtime and disruptions.
- Stay updated with the latest industry trends and advancements in Genesys Cloud technologies to drive innovation.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications and solutions.
- Ensure compliance with industry standards and best practices in all Genesys Cloud implementations.
- Contribute to the continuous improvement of processes and methodologies to enhance project outcomes.
What you need to have:
- Possess strong expertise in Genesys Cloud Scripts WFM Outbound APIs and Architect.
- Demonstrate a solid understanding of the Payer domain and its specific requirements.
- Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Show proficiency in designing and implementing cloud-based solutions.
- Have experience working in a hybrid work model with effective communication and collaboration skills.
- Display a commitment to staying updated with the latest technologies and industry trends.
- Demonstrate the ability to work independently and as part of a team to achieve project goals
Applications will be accepted until July 31st, 2025.
Salary and Other Compensation
The annual salary for this position is between $100,000 - $125,000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.