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Bilingual Spanish Customer Service Representative - Remote

Un grupo de personas sentadas en una mesa

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Bilingual Spanish Customer Service Representative contributes to Cognizant’s Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant’s Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States.

Role Responsibilities

  • Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
  • Use computerized systems for tracking, information gathering, and/or troubleshooting.
  • Answer basic questions and resolve basic problems.
  • Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
  • Actively re-direct incoming callers to self-service options
  • Perform proactive outbound follow-up communications as necessary
  • Process orders and other related voice and non-voice tasks as needed to meet client needs

Role Requirements

  • A High School Diploma or equivalent is required
  • Must be Bilingual in Spanish/English
  • At least 2 years of Customer Service experience
  • Previous call center experience is preferred but not required
  • Previous experience in foodservice or foodservice distribution is preferred but not required.
  • A self-starter that demonstrates customer service skills.
  • Ability to select and apply standard policies and procedures.
  • Ability to resolve routine problems and questions independently.
  • Ability to pay close attention to detail and use time effectively.
  • Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
  • Ability to work in a fast-paced team environment.

Requirements for Working From Home

  • A private and secure space to do work uninterrupted by others in the home.
  • Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.
  • All equipment needed for the job will be provided, but not the Ethernet cord

Salary and Other Compensation:

Applications are accepted on an ongoing basis for Colorado only.

The hourly rate for this position is $14.50 per hour.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.

  • Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
  • No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
  • Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
  • Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.

Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.

 

Nuestro compromiso con la diversidad e inclusión:
Somos una empresa que ofrece igualdad de oportunidades, que adopta la diversidad, defiende la equidad y valora la inclusión. Apostamos por fomentar una comunidad en la que todos se sientan escuchados y aceptados.  En tu solicitud y candidatura no se tendrán en cuenta cuestiones de raza, color, sexo, religión, credo, orientación sexual, identidad de género, nacionalidad, discapacidad u otra condición protegida por la legislación.

Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a CareersNA2@cognizant.com con tu solicitud e información de contacto.

Advertencia: 
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.

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