At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a Customer Success Business Analyst, to be part of the project of one or our most important client.
What you´ll do
You´ll be instrumental in scaling our success efforts by managing our customer success platform , optimizing data and driving key analytics. This role ensures our CSMs are effective, our customers are successful, and our business goals are met.
What do we value?
People with initiative and responsibility, who have good diction and excellent treatment with the client. The ideal candidate will have proven experience in customer success operations, with strong analytical and problem- solving skills, with the ability to interpret data and make recommendations.
We will assess those who have project management experience.
Key Responsibilities:
- Establish and maintain secure and reliable data connections between various systems.
- Manage internal data ingestion, data mapping and transformation.
- Design, develop and deliver insightful reports and dashboards in various platforms.
- Customize reporting to cater to different audiences, use cases and business needs.
- Configure and optimize workflows and success plays to streamline CSM processes.
- Colaborate with the Renewal team to develop, review and implement strategies to improve renewal rates.
- Analyze customer adoption trends and CSM performance data to inform customer success programming, headcount planning and resource allocation.
- Create and publish a quarterly report for CSMs, highlighting key updates and best practices.
- Develop engaging enablement materials (decks,documents) and present them in team meetings.
- Follow up with recaps and action items to ensure effective implementation of training and new processes.
Necessary skills and experience required:
- Advanced level of English.
- More than 4 years of experience in customer success operations.
- Strong understanding of data integration and management principles.
- Proficiency with data visualization and reporting tools.
- Experience with workflows automation and campaign management.
- Excellent written and communication skills, with the ability to explain complex technical information clearly and concisely.
- Experience creating enablement materials and presenting information to groups.
- Experience working with a Customer Success Platform and knowledge in data connectors and materialization techniques is a plus.
- Project management experience is a plus.
Why Cognizant?
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Location: Buenos Aires, Argentina. Shift: 11 a 20 hs , Full Time.
Hybrid work model: 3 days at home, 2 days at the office.
Are you ready?
Join our team!
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Nuestro compromiso con la diversidad e inclusión:
Somos una empresa que ofrece igualdad de oportunidades, que adopta la diversidad, defiende la equidad y valora la inclusión. Apostamos por fomentar una comunidad en la que todos se sientan escuchados y aceptados. En tu solicitud y candidatura no se tendrán en cuenta cuestiones de raza, color, sexo, religión, credo, orientación sexual, identidad de género, nacionalidad, discapacidad u otra condición protegida por la legislación.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.