Thirdera – a Cognizant Company is seeking a Senior Engagement Manager with expertise in ServiceNow to join our team. Are you a seasoned Engagement Manager with a passion for ServiceNow? Join Cognizant and lead our projects to success! The Senior Engagement Manager ensures the highest level of customer satisfaction, coordinates and manages project tasks, and leads status calls, project meetings, and other client and stakeholder meetings to ensure successful project outcomes.
In this role, you can expect to:
- Lead projects successfully and in a timely manner from inception to deployment and control.
- Work closely with stakeholders to identify issues with their processes and develop innovative solutions to increase efficiency and accuracy.
- Set precise goals and objectives based on strategic planning.
- Build strong relationships with customers by setting the right expectations, providing regular updates, and being assertive when things go wrong.
- Take the lead in main customer meetings, ensuring all stakeholders are involved, the agenda is successfully completed, and objectives are achieved.
- Ensure customers have a clear understanding of our delivery methodology and all the tools in place for visibility of project status and progress.
- Prepare and timely send executive summary reports communicating the milestones achieved and an updated summary of project plans, risks, action items, decisions, issues, and change orders.
- Guarantee that knowledge transfer processes and objectives are clearly understood by the customer and coordinate with the Trainer & BPC and Customer Project Manager the execution of all training activities or tasks.
- Keep stakeholders involved according to their level of responsibility and expectations, ensuring they are consulted and informed.
- Ensure the customer formally recognizes the completion of the project by confirming all planned work has been done, all deliverables have been completed, and all hand-offs were executed. The Senior Engagement Manager is responsible for reducing the team's engagement in post-project activities that are not supported by a budget and any other misunderstandings that might affect overall customer satisfaction and perception of the completeness and quality of our work.
To be successful in this role, your expertise and experience should include:
- Professional, project leadership experience.
- Experience as an Engagement Manager / Project Manager role with ServiceNow (professional services experience preferred).
- Project estimation experience and budget management.
- Ability to clearly communicate with both technical and non-technical stakeholders.
- Proven project history maintaining high customer satisfaction in complex environments.
- Strong history of problem-solving.
- Proficiency with MS Office and other productivity and project management solutions.
Benefits
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.
We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:
Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Senior Engagement Manager position.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Nuestro compromiso con la diversidad e inclusión:
Somos una empresa que ofrece igualdad de oportunidades, que adopta la diversidad, defiende la equidad y valora la inclusión. Apostamos por fomentar una comunidad en la que todos se sientan escuchados y aceptados. En tu solicitud y candidatura no se tendrán en cuenta cuestiones de raza, color, sexo, religión, credo, orientación sexual, identidad de género, nacionalidad, discapacidad u otra condición protegida por la legislación.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.