Delivery Lead - ServiceNow

Are you a dynamic leader with a passion for delivering exceptional service? Cognizant is looking for a Delivery Lead with ServiceNow experience to join our team and drive excellence in our service delivery. Reporting to senior leadership, you will oversee all functions within the delivery organization, ensuring high-quality service for our clients.

In this role you will be responsible for:

• Lead with Vision: Provide leadership and direction to the regional services delivery organization, inspiring your team to achieve excellence.
• Set the Bar High: Establish ambitious goals and objectives for service delivery team members, fostering a culture of continuous improvement.
• Innovate and Improve: Develop professional services delivery practices through the creation of repeatable processes and implementation of best practices.
• Consistency is Key: Ensure the creation and maintenance of delivery collateral (e.g., templates and presentations) for efficient and consistent client-facing deliverables.
• Build and Grow: Onboard, train, and develop team members, fostering a supportive and collaborative team culture.
• Collaborate for Success: Partner with sales and other services teams to provide support during sales pursuits.
• Resource Management: Work with other leaders and resource managers to identify and allocate resources for each project, resolving any conflicts.
• Plan for the Future: Participate in resourcing and hiring planning meetings with other service delivery leaders and management team members.
• Maximize Utilization: Manage and increase utilization numbers of service delivery team members, ensuring accurate resource and revenue projections.
• Measure and Report: Develop metrics and reports to demonstrate team performance, profitability, and continuous improvement.
• Communicate Effectively: Articulate status, manage risk, and escalate issues to senior leadership as needed.

To be successful in this role your soft skills and experience should include:

• Proven experience in a leadership role within service delivery .
• Strong knowledge and experience with ServiceNow.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and implement best practices and repeatable processes.
• Strong problem-solving skills and ability to manage risk.
• Experience in resource management and team development.

Benefits
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Delivery Lead position.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.

• Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
• No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
• Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
• Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.

Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.

Nuestro compromiso con la diversidad e inclusión:
Somos una empresa que ofrece igualdad de oportunidades, que adopta la diversidad, defiende la equidad y valora la inclusión. Apostamos por fomentar una comunidad en la que todos se sientan escuchados y aceptados.  En tu solicitud y candidatura no se tendrán en cuenta cuestiones de raza, color, sexo, religión, credo, orientación sexual, identidad de género, nacionalidad, discapacidad u otra condición protegida por la legislación.

Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.

Advertencia: 
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.