Client Program Principal

About the role:

The Cognizant (SNBG) Client Principal plays a central role in our Company’s mission by building and maintaining trustworthy relationships with our existing clients and developing long-term strategic accounts. The Client Principals are thought leaders, strategic pioneers, risk takers, team builders, established organizers, and trusted advisors. The Client Principal will oversee and manage diverse delivery teams and will balance multiple tasks and responsibilities to include overall program management, project workstream management, business process alignment, agile scrum development, and training / support functions. The Client Principal will continue to expand existing accounts by developing and enhancing strategic roadmaps and bringing innovative solutions and concepts to our clients through evolving features and offerings.

Duties and responsabilities:

Strategic Program Management:

• Accountable for Client Customer Success and Experience
• Build long-term and productive relationships with clients as strategic partners
• Identify new business opportunities with potential and existing clients
• Develop and deliver product presentations, business proposals and quotes for the client
• Negotiate business contract terms and conditions with clients
• Customize current business programs and roadmap to meet clients evolving needs
• Analyze client market and recommend appropriate changes to products, services and roadmap
• Continuously conducts product, process and organizational maturity assessments
• Partners with client to prioritize initiatives and deliverables
• Develop business plan and strategies to achieve revenue goals
• Develop and execute a governance strategy for the client account
• Define and develop individual workstream schedule, scope and budget aligning with overall program management
• Single point of contact for Client Escalation / Risk Management
• Manages delivery team and “right size” resource needs
• Guarantee that program objectives are clearly understood by the client and delivery teams
• Champion for change and alignment of client goals and objectives
• Deliver innovative solutions and client customer success Write Up(s)
• Prepare and report on metrics, KPIs and value attainment

Internal:

• Provide frequent and honest feedback to project delivery teams
• Provide leadership support for project delivery teams
• Provide workstream support to Engagement Manager(s)
• Mentor team members who have potential for additional responsibilities or roles
• Recognize successes for teams and individuals
• Recognize potential issues and take immediate corrective actions before they escalate
• Make swift and firm decisions as necessary based on scope, schedule, budget and resources
• Participate in resource staffing decisions for programs and projects
• Help align resources on projects and workstreams based on skill and experience
• Challenge and assist project delivery teams to step outside their comfort zones
• Participate in feedback necessary for individual annual reviews

La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.

• Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
• No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
• Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
• Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.

Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.

Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.

Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.

Advertencia: 
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.