ServiceNow ITOM Solution Architect

Job Summary

The ServiceNow ITOM Solution Architect is responsible for the technical design and architecture of ServiceNow ITOM solutions ensuring they align with business needs while maintaining scalability and performance. In collaboration with infrastructure teams the ITOM Architect provides technical guidance during design sessions focusing on leveraging the platforms capabilities and adhering to industry best practices. They offer high level architectural direction while addressing complex technics

Responsibilities

• Lead requirements workshops and act as technical oversight in design discussions consulting on both ServiceNow and industry standard methodologies.
• Manage all important project processes such as platform architecture documentation integration documentation work effort estimation and hands on advanced development. Support presales initiatives
• Translate requirements stories and mockups into fully functional features by working closely with the implementation project team.
• Complete technical development and configuration at the highest standard of technical quality contributing with assignments follow up and guidance to Junior Mid developers.
• Provide technical design guidance within our projects following ServiceNow best practices.
• Understand and advise on what frameworks platform application or technical stack can be used to devise a solution.
• Understand how the ServiceNow application will look what modules will be in scope and how they will interact with each other.
• Understand how the ServiceNow digital solution will scale in the future and how it will be supported.
• Provides peer review for completed work.
• Ability to define the Risk vs. Value Proposition for third party integrations with ServiceNow.
• Ability to clearly define platform and project governance for both business and technical stakeholders. Fill technical or process roles in our projects if needed.
• Lead educate mentor and develop the resources who are assigned to his her projects.
• Assist in the scoping of new opportunities design tools and techniques to deliver efficiently.
• Act as the final escalation point for technical decision making within a project.

Certifications Required

• ServiceNow Certified System Administrator
• Certified Application Developer
• CIS Discovery
• CIS Event Management
• CIS Service Mapping
• CIS Application Portfolio Management

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Applications will be accepted until 5/9/2025.

The annual salary for this position is between $115,000 - $135,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.