We are seeking a ITIL Service Management lead to join our dynamic team! The ideal candidate will have experience in Major incident management, Problem management, Incident and event management.
In this role, you will:
- Coordinating people involved in the incident management process and ensuring process alignment.
- Responding to reported service incidents, identifying the root cause, and initiating the incident management procedure
- Prioritizing incidents according to their urgency and impact on the business
- Training and mentoring others in the incident management process
- Driving and coordinating incident response activities and deciding on the best course of action
What you’ll need to succeed (required skills):
- 14+ years of experience in leading major incident management process, running major incidents situations. Exposure to all basic ITIL processes.
- Solid grasp of CAPA-Corrective actions and preventive actions.
- 8+ years of experience in major incident and problem management.
- Have led team of 5-7 team members - specifically ITIL process, ITSM operations teams
- Demonstrable understanding of CAPA-Corrective actions and preventive actions.
- Directive to have 5-10 years of experience in an Incident Management role.
- Ability to work rotating shifts to support 24/7/365 organization.
What will help you stand out (preferred skills):
- Solid grasp of ITIL process and ITIL certified-at least ITIL foundation.
- Experience in a technical support field: network, server, storage.
- Good to have Risk management, Configuration management and some exposure to infrastructure basics.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Working arrangements:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is an Onsite position requiring 5 days a week in a client office in Brampton, ON. Canada. Regardless of your working arrangement, we are here to support a balanced work-life balance though our various wellbeing programs.
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.