SCCM and Intune (L2/L3) Support Specialist

As an SCCM and Intune Support Specialist, you’ll make an impact by being at the forefront of reengineering our endpoint environment for performance and resilience. Your detailed knowledge to our L2/L3 support operations will guarantee reliability, compliance, and flawless device experiences for the organization. You’ll own the charge on our transition from legacy SCCM infrastructure to an improved Intune based management, enabling automation, refining security, and supporting hybrid work at scale. Encouraging efficiency, end-user happiness, and the advancement of our endpoint management capabilities. You will be a valued member of our Infrastructure Practice and work collaboratively with our Senior Manager.

In this role, you will

• Architect and coordinate Microsoft Intune for managing device compliance, configuration profiles, app deployment, and endpoint security.
• Build scalable configuration policies and migrate legacy GPOs to new Azure AD and Intune environments.
• Own the Windows Autopilot deployments for hybrid and Azure AD joined devices, supporting flawless zero touch provisioning.
• Manage and optimize SCCM infrastructure, including upgrades, role assignments, and integration with Intune for co-management.
• Drive SCCM to Intune migrations, encouraging modern endpoint management for Windows and macOS.
• Lead all aspects of Windows 365 Cloud PC environments, managing provisioning, imaging, user assignments, and performance.
• Support enterprise mobility for corporate and BYOD devices using Intune, Apple Business Manager, and Android Enterprise.
• Implement mobile security policies and app protection for iOS and Android with minimal user disruption.
• Coordinate Jamf for macOS, aligning policies and apps with compliance and security baselines.
• Enforce standard methodologies for endpoint security, such as BitLocker, MS Defender for Endpoint, and Conditional Access.
• Collaborate efficiently on patch and vulnerability management using tools like Qualys to minimize risk.
• Manage cross platform enterprise application delivery with a focus on secure access and user experience.
• Act as the go-to technical lead for endpoint management, cloud PC solutions, and mobility strategy, partnering with security, IT, and business team members.

What you’ll need to succeed (required skills)

• A proven track record of 5 or more years in managing enterprise-scale environments using Microsoft Intune and SCCM.
• Outstanding expertise in Azure Active Directory, including hybrid identity, device join configurations, and cloud native policy management.
• Proven success leading SCCM lifecycle initiatives and transitions to Intune, including co-management enablement.
• Top-tier experience with Windows 365 from provisioning and imaging to user assignment and performance tuning.
• Expert in managing Windows Autopilot and cross platform devices (macOS, iOS, Android) via Intune, Android Enterprise, Jamf, and Apple Business Manager.
• Detailed knowledge of endpoint security controls, including BitLocker, Microsoft Defender (ATP), Conditional Access, and compliance policies.
• Proficiency with vulnerability tools such as Qualys.

What will help you stand out (preferred skills)

• Superb communication, teamwork, and collaborator engagement skills across technical and non-technical teams
• Solid grasp of ITSM standard methodologies, including Change, Problem, and Knowledge Management processes
• Industry certifications such as Microsoft 365 MD-102, MS-101, or equivalent is an added bonus.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Post closing date

Applications will be accepted until May 10, 2025.

La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.

• Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
• No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
• Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
• Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.

Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.

Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.

Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.

Advertencia: 
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.