At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. Where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a ADS Online Analyst to work as part of a project for one of the biggest accounting and finance consulting companies in the world.
What You´ll Do?
We are seeking an Online Analyst with 1 to 3 years of experience in customer service. The ideal candidate will be responsible for creating the best customer experience via email and phone by supporting customers with different levels of tech skills and working as a part of a dynamic team for the Google Ads Product.
Your key responsibilities
· Ensuring customer satisfaction and providing professional customer support.
· Dealing with deadlines.
· Communicating with customers through phone(Inbound and outbound calls), email and chat.
· Providing accurate and complete information to customers by using the right tools and methods.
· Being aligned with all procedures, guidelines and policies.
· Going the extra mile to engage customers.
· Documenting all necessary information regarding each customer interaction.
· Maintaining a positive and empathetic attitude toward customers and teammates at all times.
· Promptly reading official communications and acting on them.
· Receiving feedback and implementing new directives.
· Shifting priorities on the flight to support the needs of the team and adapt quickly to the fast pace of the operation.
To qualify for the role, you must have
· Excellent customer support and ability to adapt and respond to different types of users.
· Excellent written (no orthographic nor grammatical errors) and verbal communication skills (clear enunciation).
· Ability to translate complex ideas into user-friendly instructions.
· Great interpersonal skills and ability to build rapport with customers.
· Excellent typing skills.
· Punctuality and commitment.
· Knowledge in Google tools: Sheets, Slides, Docs, Chrome, Keep, Calendar, etc. (desirable)
· Proactivity, patience, responsibility, attention to detail and independence.
· Problem solving skills (ability to solve issues that aren’t documented in detail, using critical thinking).
· Intermediate level of English (written and reading comprehension) is a plus to have.
Ideally, you’ll also have
Google Ads Certification
What we look for
· A self-starter, independent-thinker, curious and creative person with ambition and passion!
Location: Argentina.
Shift: Hybrid - Full Time.
Why Cognizant?
· A career in one of the largest and fastest growing IT services providers worldwide.
· Ongoing support and funding with training and development plans.
· Opportunity to work for leading global companies.
· Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
· A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.