Application Support Analyst – Aged Care Solutions

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

We are seeking a skilled and driven Application Support Analyst to join our aged care/hospital care application support team. The ideal candidate will have strong technical troubleshooting experience across front-end and back-end systems, excellent SQL/database skills, and a keen understanding of healthcare domain applications. You will work closely with development, QA, DevOps, and infrastructure teams while acting as a mentor to L1 and junior support teams. This is a critical role in ensuring business continuity and optimizing application performance.

Mandatory Skills

• Incident & Service Request Management using ITSM/ITIL frameworks
• Experience with Microsoft platforms (Azure, Service Manager, Dynamics 365)
• SQL and Database Querying
• Knowledge of PowerShell scripting and API integrations
• Familiarity with DevOps tools (Octopus Deploy, Jira, Confluence)
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management skills
• Application monitoring and performance diagnostics

Roles And Responsibilities

• Provide L1.5 and L2 application support for aged care and hospital systems
• Analyse and troubleshoot application issues across UI, middleware, and database layers
• Develop and execute SQL scripts, debug code, and implement fixes for production incidents
• Manage incidents, change requests, and service tickets, ensuring adherence to SLAs
• Monitor application health, proactively identifying and addressing performance bottlenecks
• Coordinate with development teams on sprint backlog issues, enhancements, and bug fixes
• Perform testing and validation of configuration changes in staging/test environments
• Support application configuration, patch deployments, and system migrations
• Mentor junior support staff on tools, processes, and knowledge sharing
• Engage in escalation handling and collaborate with leadership for high-impact issues
• Maintain technical documentation and contribute to knowledgebase development
• Actively contribute to process improvement and team collaboration initiatives

Qualifications & Certifications (Optional)

• Bachelor’s degree in Information Technology, Computer Science, or related field
• ITIL Foundation Certification preferred
• Microsoft Certifications (e.g., Azure Fundamentals, Dynamics 365) desirable

Salary Range: >$100,000
Date of Posting: 22-May-25

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.