Job Description:
As a Platform support associate you will work with external & internal customers (client/Resellers/GMP) & support Ads Platform queries pertaining to Digital Marketing & Platform Ads thus providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All your efforts go toward ensuring that our ad products are working, and our customers optimize them to deliver desired results.
Process Proficiency Required - Should be expert in
● Digital Marketing and Digitally Trained on (Product) Superior Language & Customer service mindset for all channels (Phone, Chat & Email)
● Deep understanding of Google product/services and ecosystem
Qualification & Experience Required Requirement -
● Should have a degree/completed graduation
● Overall, 4 Years of experience with minimum 12 months on the Digital marketing experience
Search Ads (SA) 360 - Must have knowledge of; either 1 or more of:
○ Experience with Ad Serving, Rich Media, Search Management, Real Time Bidding, DSPs, SSPs, and Ad Exchanges. Knowledge of SA360.
○ Familiarity with digital media buying and selling processes. Knowledge of Search Engine Marketing Bid Management technologies and Google Analytics or similar analytical platform.
○ media
● Authorized Buyer (AB) 360 -Must have knowledge of; either 1 or more of
○ Knowledge on ad exchange, which is an online, auction-driven marketplace where ad impressions are bought and sold in real time
○ Need to possess knowledge of programmatic advertising
○ Experience with Ad Serving, Rich Media, Search Management, Real Time Bidding, DSPs, SSPs, and Ad Exchanges.
● Digital Marketing -Must have knowledge of; either 1 or more of
○ General billing questions and billing troubleshooting
○ Credit memos and rebills
○ Billing setting changes (bill-to address, bill-to email, PO additions)
○ Legal customer changes
○ Invoice requests and bulk invoice downloads
○ Questions and consultation regarding billing setups and invoicing
○ Currency changes (where allowed by contracts and settings)
○ DV360 account group creation
○ Retroactive billing
○ Billable cost reports (matching invoice data to report data)
○ Collections/suspensions
Position Responsibilities
● Provide excellent customer service by answering questions and resolving issues
● Maintain a positive and professional attitude towards customers
● Provide support across a variety of platforms, including chat, live email, instant messaging, and phone
● Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
● Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
● Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
● Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
● Inculcate client end users on product usage, from the basics to best practices
● Troubleshoot and resolve complex cases from the proper platform
● Collaborate with international teams in engineering, product, vendor workforce, and other cross-functional teams on specific user-impacting issues and bugs
● Work on internal product initiatives like migration of accounts, bulk uploads, etc. under Google’s direction
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.