Healthcare Collector – Bad Debt (Remote)
Location: Remote (Work-from-Home)
Schedule: Monday to Friday, 8am- 5:00pm EST and one day 11:30 am -8pm EST (can change) 2 Weeks training
Experience: 1 to 2 years (Experience in collections needed and Patient Calling preferred)
Travel: None required
Summary
As a Healthcare Collector-Bad Debt, you will make an impact by Assist our client’s customers with delinquent accounts to secure payment while providing customer service and keeping good customer relationships intact for our clients. You will be a valued member of the Cognizant team and work collaboratively with the team, or other stakeholders and teams
Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships.
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
Essential Functions
- Handle inbound calls as a representative of the Collection Agency to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts. Making payment plans according to policies
- Understand and utilize HIPAA and TCPA guidelines during each call.
- Ensure all required statements have been sent for accounts handled and request statements as necessary.
- Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
- Creating an strategy with the patient to make payment and collect
- Assist in making outbound calls when required.
- Perform other activities and responsibilities as assigned.
Competency
- Customer Service Skills: Ability to manage difficult customer situations and respond promptly to customer needs.
- Oral Communication Skills: Speak clearly and effectively; ability to listen and seek clarification.
- Problem-Solving Skills: Identify and analyze information to develop solutions.
- Detail-Oriented: Attention to detail in all tasks.
- Hard collections: Plaining and obtaining payment from patient
- Tech resourceful: able to set up laptop, connect to VPN, and follow basic troubleshooting steps if needed
Required Education and Experience
- High school diploma.
- 1-year Collections: Bad Debt and Delinquent accounts
- 1-year HER Software Epic or similar
Preferred Education and Experience
- Associate’s degree.
- Two years of related experience.
- Collections in healthcare
Salary and Other Compensation:
Applications will be accepted until Jun 27, 2025.
The hourly rate for this position is between $16.00 – 19.00 per hour + monthly Bonus, depending on experience and other qualifications of the successful candidate.
Bonus: This position is eligible for Cognizant’s discretionary monthly bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.