Job responsibilities:
Travel required: Yes,
Job Description/ Responsibilities
- Leads as the next escalation contact for IT support technicians, directs as the POC/SME, and assists in the training and mentoring of the IT Support staff to provide ongoing, quality technical support according to established company guidelines and standard operating procedures.
- Assists in maintaining IT staff schedules to ensure appropriate coverage.
- Provides informal performance feedback to Field Services leads, manager on an ongoing basis of IT techs.
- Delegation of assignments to the appropriate Field services team members
- Lead continuous improvement in the area of field services
- Responsible for the implementation of IT Support project (New business or IT related initiatives to activities).
- Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.
- Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.
- Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.
- Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
- Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.
- Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
- Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
- Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.
- Participate in IT deployments, relocations, and infrastructure upgrades.
- Provide off-hours or weekend support as needed for critical site visits or go-lives.
- Build relationships and trust with customers and clients
- Adhere to company’s given rules and regulations
- Team up with colleagues and other team members
- Great communication skills to work with customers
- Amazing problem-solving skills
- A technical degree is preferable
- Ability to diagnose problems with equipment
- Great mechanical aptitude
Additional Notes:
Ability to communicate in English
Education: Bachelor’s degree or equivalent advanced degree
Experience and required skills required for this role:
8-10 years related experience in
1. Windows Operating Systems (Windows 10, Windows 11) , MAC OS
2. Office 365, and Microsoft Software (SharePoint, Teams).
3. PC Hardware troubleshooting and PLC’s, scanners, printers
**Applications will be accepted until 7/9/25**
Salary and Other Compensation:
The annual salary for this position[ $37,800 to $59,500] depends on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Cognizant?
- Collaborate with a community of experts to enhance and expand your skills.
- Join a team where global culture adopts diversity of thought and background.
- Find balance with our hybrid model that prioritizes your health, safety and well-being.
- Opportunity to work for leading global companies while advancing your career.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.