Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Field Service Technician
Location: Oceanside, California
Job Type: Full time
Role:
This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time.
· Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
· Demonstrate independent troubleshooting and decisive problem solving.
· Actively participate in assigned projects to drive operational and/or IT improvements.
· Perform root cause analysis to eliminate reoccurring incidents.
· Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
· Participate in the creation and reinforcement of standards for Field Services.
· Work with cross functional teams in support of project initiatives in defining the IT support scope.
· Follow and promote defined ITIL procedures.
· Assist with support of network, server, and business infrastructure.
· Vet and define proposed shop floor processes in compliance with client Networking and Security policies and standards.
· Install technology hardware and software that fulfill project requirements according to standards or requirements.
· Support Windows 11 migration project
· Perform other assigned operational duties.
Requirements:
· A minimum of 3-6 years’ work experience supporting Manufacturing and Warehouse environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio).
· Mobile environment operating systems; Apple iOS. Android, Windows CE.
· Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
· Experience with PC Hardware troubleshooting
· Experience with serial-based technologies (PLC’s, scanners, printers).
· Experience with handheld scanners.
· Basic Audio-Visual Support
· Experience supporting label, laser, and multifunction printing.
· Broad technical IT knowledge and awareness of industry trends.
· Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
· Advanced troubleshooting skills.
· Relationship management and conflict resolution management.
· Experience with telephony technologies.
· Exposure to broad spectrum of IT applications and IT architecture.
· Working in cross functional teams and the ability to work as part of a virtual team.
· Ability to multitask and prioritize effectively.
· Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
· Onsite position
· Degree in computer science for IT or related.
· Network + certification nice to have.
Salary and Other Compensation:
Applications will be accepted until June 13, 2025.
The hourly rate for this position is between $30–$35 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· · Medical/Dental/Vision/Life Insurance
· · Paid holidays plus Paid Time Off
· · 401(k) plan and contributions
· · Long-term/Short-term Disability
· · Paid Parental Leave
· · Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.